1 Lenovo DaaS Bolsters Device and User Support for one among Australia’s Leading Broadband Providers
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Throughout the volatility of the past year and a half, an essential, but little-seen development has emerged: quickly rising expectations for how fast IT points are resolved. Considered one of Australia’s leading fixed broadband suppliers recognized this trend and called on Lenovo to assist put end-to-finish support processes in place, while meeting accessibility and finish-person information safety necessities. The solution was a transition to Lenovo’s "DaaS" answer - Device-as-a-Service. As both employees and their customers shifted to distant working environments, the corporate labored quickly to adjust to the new, digitalized normal. It additionally needed to quickly put together itself for the office of the long run. This meat that current IT processes had to be rapidly refined to meet these altering business wants. During this time, it became extra necessary than ever that the company’s own staff, especially customer support assist employees, had entry to dependable and stable gadgets, equipped with options which put them in the most effective position to carry out business critical operations from dwelling.


This meant that any IT assist points needed to be addressed shortly and efficiently, so that worker productivity was not impacted. Additionally, with the elevated utilization of broadband iTagPro smart device services came a growth in finish-user assist issues. The company had to make sure that the integrity of sensitive finish-user information remained uncompromised, maintaining high levels of data security for the safety of their clients. In parallel, information needed to be readily accessible to service assist employees working from dwelling, with a purpose to swiftly handle points raised by finish-customers and ensure continued customer satisfaction. Consequently, the corporate looked to implement a proper asset monitoring and monitoring system. On this new atmosphere a complete and customizable solution that embraces the digital realities of today’s world was needed. The [iTagPro smart device](http://strikez.awardspace.info/index.php?PHPSESSID=1a795ab9bd8ab27a2d64469d71803ddd&action=profile